Assemblies running very long time (over 1 hour for a job that normally takes < 10 minutes)

Matthew Hayward's Avatar

Matthew Hayward

12 Oct, 2013 10:02 AM

I have submitted around 100 assemblies that use two /video/encode steps, to make a MP4 and a AVI, two /video/thumbs steps to make some thumbnails, and one /s3/store to put the MP4, AVI, and thumbnails in S3.

Of the 100 jobs, 98 finished within 10 minutes.

2 are still running 80 minutes later. The files for those two jobs are unremarkable - they are 1 MB in size (the other 98 files range in size from a few KB to ~100 MB).

I tried just submitting two additional assemblies to load these two particular files again, they are exhibiting the same behavior (running for over an hour).

Earlier, I observed a similar phenomenon with an assembly which eventually failed with this error:
Key Value
message One of our internal tools reported an error.
reason aws tool exit code: 22
stdout ee/68f9089c8b31932e802b48d0eb17a8/019.jpg
stderr 307 Temporary Redirect
step export

      A few questions:
1) Is it typically that s3/store occasionally gets wedged or stuck?
2) Is there a way to instruct a job that looks stuck like this to try to re-start the s3/store step?

      In case it matters, here are the particular (still running presently) assemblies:

  1. Support Staff 1 Posted by Kevin van Zonne... on 25 Sep, 2015 01:19 PM

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  2. Support Staff 2 Posted by Tim Koschützki on 26 Oct, 2015 05:01 AM

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    This discussion has been inactive for 30 days and has been marked as resolved automatically.
    Feel free to reply to this ticket to re-open it and we will continue the investigation.

    Kind regards,

    Co-Founder Transloadit

  3. Tim Koschützki closed this discussion on 26 Oct, 2015 05:01 AM.

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