Assemblies running very long time (over 1 hour for a job that normally takes < 10 minutes)

Matthew Hayward's Avatar

Matthew Hayward

12 Oct, 2013 10:02 AM

I have submitted around 100 assemblies that use two /video/encode steps, to make a MP4 and a AVI, two /video/thumbs steps to make some thumbnails, and one /s3/store to put the MP4, AVI, and thumbnails in S3.

Of the 100 jobs, 98 finished within 10 minutes.

2 are still running 80 minutes later. The files for those two jobs are unremarkable - they are 1 MB in size (the other 98 files range in size from a few KB to ~100 MB).

I tried just submitting two additional assemblies to load these two particular files again, they are exhibiting the same behavior (running for over an hour).

Earlier, I observed a similar phenomenon with an assembly which eventually failed with this error:
Key Value
error INTERNAL_TOOL_ERROR
message One of our internal tools reported an error.
reason aws tool exit code: 22
stdout ee/68f9089c8b31932e802b48d0eb17a8/019.jpg
stderr 307 Temporary Redirect
step export

      A few questions:
1) Is it typically that s3/store occasionally gets wedged or stuck?
2) Is there a way to instruct a job that looks stuck like this to try to re-start the s3/store step?

      In case it matters, here are the particular (still running presently) assemblies:
https://transloadit.com/assemblies/view/f915409cea182874555b97491986563d
https://transloadit.com/assemblies/view/12de1cf02a48ada8f440b2fc0b9944c3

  1. Support Staff 1 Posted by Kevin van Zonne... on 25 Sep, 2015 01:19 PM

    Kevin van Zonneveld's Avatar

    Hi,

    We're writing you to let you know that at least one message of yours in this
    thread has been flagged as spam by our support software.

    We failed to adequately monitor this, which is why you have not
    gotten the support that you deserve.

    We, the founders of Transloadit are very sorry for this and
    besides this apology, would like to offer you assistance with
    this thread if it is still required.

    More information can be found on our blog:
    https://transloadit.com/blog/2015/09/support-fail

    We realize we're extremely late with this offer, but please let us know
    if we can still help you with this ticket.

    Kind regards,

    Tim & Kevin
    Transloadit's Founders

  2. Support Staff 2 Posted by Tim Koschützki on 26 Oct, 2015 05:01 AM

    Tim Koschützki's Avatar

    This discussion has been inactive for 30 days and has been marked as resolved automatically.
    Feel free to reply to this ticket to re-open it and we will continue the investigation.

    Kind regards,
    Tim

    Co-Founder Transloadit

  3. Tim Koschützki closed this discussion on 26 Oct, 2015 05:01 AM.

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