Conversion issues

Thomas Johnson's Avatar

Thomas Johnson

07 Oct, 2013 01:48 AM

I have noticed a couple of issues when converting some files for personal usage. No urgency to solve them, but I just wanted to report them.

1) If there is an error in a step when processing multiple files, the entire assembly fails. (12de2e8d45cae4e121a6a8accbe4e81c)
2) I have had some issues converting FLAC files. These may be related to problems in FFMPEG. When I converted similar files with "SoundConverter" I had a number of empty sounding files. With Transloadit I had two issues:
---- A few assemblies had internal command errors (b7ef224e2def1061a70c8c83950ca618)
---- All of the FLAC files that I converted to MP3 were repeated several times. Each file contained one word, but the resulting MP3 had the same word over and over again. (ex. 58af5228b712beff9570d9a73b723449)
3) I was charged on the monthly billing page for the data used in ultimately failed assemblies (ex problem #1). I have, for example, 1.2 GB of usage on the file/decompress robot, but except for my tests of < 40 MB, all of these assemblies ultimately failed. The same is true of the audio usage. We are not approaching our quota, but if I was, I think that I would be annoyed that I was charged so much for failed assemblies. I had to stop testing such assemblies as otherwise I might have soon filled up many gigabytes.

  1. 1 Posted by Thomas Johnson on 07 Oct, 2013 01:52 AM

    Thomas Johnson's Avatar

    Some of the audio usage is legitimate, about 300 MB RAW usage.

  2. Support Staff 2 Posted by Kevin van Zonne... on 25 Sep, 2015 01:19 PM

    Kevin van Zonneveld's Avatar

    Hi,

    We're writing you to let you know that at least one message of yours in this
    thread has been flagged as spam by our support software.

    We failed to adequately monitor this, which is why you have not
    gotten the support that you deserve.

    We, the founders of Transloadit are very sorry for this and
    besides this apology, would like to offer you assistance with
    this thread if it is still required.

    More information can be found on our blog:
    https://transloadit.com/blog/2015/09/support-fail

    We realize we're extremely late with this offer, but please let us know
    if we can still help you with this ticket.

    Kind regards,

    Tim & Kevin
    Transloadit's Founders

  3. 3 Posted by Thomas Johnson on 25 Sep, 2015 05:36 PM

    Thomas Johnson's Avatar

    Yes, that was a weird bug.

  4. Support Staff 4 Posted by Tim Koschützki on 28 Sep, 2015 06:59 AM

    Tim Koschützki's Avatar

    Hey Thomas,

    For 1) We have an assembly wide ignore_errors parameter now, which is useful for big imports.

    As for 2) we have since added ffmpeg stacks. If you add "ffmpeg_stack": "v2.2.3" to your audio/encode steps, you get a more recent ffmpeg version that should make the problem go away.

    Kind regards,
    Tim

    Co-Founder Transloadit
    @tim_kos

  5. 5 Posted by Thomas Johnson on 28 Sep, 2015 05:44 PM

    Thomas Johnson's Avatar

    old thread, just close it.

  6. Support Staff 6 Posted by Tim Koschützki on 28 Sep, 2015 05:47 PM

    Tim Koschützki's Avatar

    Okay cool. Closing then.

    Kind regards,
    Tim

    Co-Founder Transloadit
    @tim_kos

  7. Tim Koschützki closed this discussion on 28 Sep, 2015 05:47 PM.

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