Invoice problem

Peter Kollarovits's Avatar

Peter Kollarovits

04 Feb, 2014 02:49 PM

Hello,

we have received invoice for your services. However the invoice does not contain the description of what is it for. And for our accountancy we would need to have this. Do you think you can provide us with an invoice (also in the future), that contains this?

Thank you

Peter

  1. Support Staff 1 Posted by Kevin van Zonne... on 25 Sep, 2015 01:18 PM

    Kevin van Zonneveld's Avatar

    Hi,

    We're writing you to let you know that at least one message of yours in this
    thread has been flagged as spam by our support software.

    We failed to adequately monitor this, which is why you have not
    gotten the support that you deserve.

    We, the founders of Transloadit are very sorry for this and
    besides this apology, would like to offer you assistance with
    this thread if it is still required.

    More information can be found on our blog:
    https://transloadit.com/blog/2015/09/support-fail

    We realize we're extremely late with this offer, but please let us know
    if we can still help you with this ticket.

    Kind regards,

    Tim & Kevin
    Transloadit's Founders

  2. 2 Posted by peter.kollarovi... on 28 Sep, 2015 09:44 AM

    peter.kollarovits's Avatar

    Hello Kevin,

    Yes this issue is still relevant.

    Thank you

    Peter

  3. Support Staff 3 Posted by Kevin van Zonne... on 28 Sep, 2015 09:53 AM

    Kevin van Zonneveld's Avatar

    Hi Peter,

    I'm attaching a screenshot of a random invoice in our system.
    As far as I know this lists exactly what you are being billed for?
    What else are you missing?

    Kind regards,
    Kevin

  4. Support Staff 4 Posted by Tim Koschützki on 29 Oct, 2015 05:01 AM

    Tim Koschützki's Avatar

    This discussion has been inactive for 30 days and has been marked as resolved automatically.
    Feel free to reply to this ticket to re-open it and we will continue the investigation.

    Kind regards,
    Tim

    Co-Founder Transloadit

  5. Tim Koschützki closed this discussion on 29 Oct, 2015 05:01 AM.

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