Inconsistent Processing Times

Dave Shanley's Avatar

Dave Shanley

08 Jan, 2014 07:08 PM

Hi -

We're seeing some inconsistent processing times, and I was wondering if there is an overriding reason (besides busy queues) and if there's anything that can be done on either side to reduce the occurrence of slow(er) image processing.

This assembly took almost 4 mins: https://transloadit.com/assemblies/view/6626dcd0789511e3beaffd7c0d6...
Same assembly for different image took 31 s just minutes previously: https://transloadit.com/assemblies/view/904f83f0789411e39ca053252dc...

You can see a fairly large range of variability here for different images (some variability, but often similar), but same processing:

8c41c ... 06:49pm 0 1min 2s Completed
6e4ac ... 06:48pm 0 1min Completed
6626d ... 06:48pm 0 3min 49s Completed
62318 ... 06:47pm 0 1min Completed
27889 ... 06:46pm 0 2min Completed
11d6b ... 06:45pm 0 2min Completed
c97de ... 06:43pm 0 1min Completed
b385c ... 06:43pm 0 49s Completed
904f8 ... 06:42pm 0 31s Completed
882de ... 06:41pm 0 40s Completed
82675 ... 06:41pm 0 12s Completed
82053 ... 06:41pm 0 21s Completed
7d416 ... 06:41pm 0 6s Completed
6a078 ... 06:40pm 0 6s Completed
586b0 ... 06:40pm 0 29s Completed
516b8 ... 06:40pm 0 7s Completed
458a9 ... 06:39pm 0 5s Completed
05268 ... 06:38pm 0 15s Completed
e9966 ... 06:37pm 0 4s Completed
e32b0 ... 06:37pm 0 7s Completed
e0c55 ... 06:37pm 0 10s Completed
da5a6 ... 06:36pm 0 10s Completed
d6eed ... 06:36pm 0 7s Completed
cb9c7 ... 06:36pm 0 5s Completed
a136b ... 06:35pm 0 7s Completed
a102d ... 06:35pm 0 8s Completed
a0a9e ... 06:35pm 0 8s Completed
98328 ... 06:35pm 0 5s Completed
7c782 ... 06:34pm 0 5s Completed
75e14 ... 06:34pm 0 4s Completed
6fa6e ... 06:33pm 0 7s Completed
53512 ... 06:33pm 0 4s Completed
51638 ... 06:33pm 0 5s Completed
41292 ... 06:32pm 0 5s Completed
32fd3 ... 06:32pm 0 11s Completed
2ecad ... 06:32pm 0 45s Completed
2d670 ... 06:32pm 0 6s Completed
14cec ... 06:31pm 0 6s Completed
eb46f ... 06:30pm 0 7s Completed
d727e ... 06:29pm 0 5s Completed
cd87e ... 06:29pm 0 4s Completed
c663e ... 06:29pm 0 4s Completed
aaae3 ... 06:28pm 0 14s Completed
9b835 ... 06:28pm 0 5s Completed
5ae71 ... 06:26pm 0 4s Completed
46fbe ... 06:25pm 0 6s Completed
46772 ... 06:25pm 0 5s Completed
3a4cd ... 06:25pm 0 4s Completed
37777 ... 06:25pm 0 5s Completed
35f4f ... 06:25pm 0 4s Completed

Thanks!

  1. Support Staff 1 Posted by Tim Koschützki on 08 Jan, 2014 08:32 PM

    Tim Koschützki's Avatar

    Hey Dave,

    unfortunately these are due to queues.

    We are going to improve scaling aggressiveness and also the launch times of new machines. I am sorry for any inconvenience. : /

    Kind regards,
    Tim

    Co-Founder Transloadit
    @tim_kos

  2. Support Staff 2 Posted by Tim Koschützki on 08 Jan, 2014 08:49 PM

    Tim Koschützki's Avatar

    I have just updated our scaling rules and made them more aggressive. The patch should land in production within 30 minutes. This should make things faster quite a bit when there are queues.

    Kind regards,
    Tim

    Co-Founder Transloadit
    @tim_kos

  3. Support Staff 3 Posted by Kevin van Zonne... on 08 Jan, 2014 08:53 PM

    Kevin van Zonneveld's Avatar

    Hi Dave,

    Adding to this, we have already separated batch jobs from live jobs, increased our base capacity, parallelized upscaling, brought down launch times to 5 minutes, and as Tim said are planning to do even more to give a realtime feeling to our live queue, but the truth is, it is still a queue and we cannot 100% guarantee that a few minutes wait time won't ever happen again. We strive for this, but having a base capacity big enough to handle any spike instantly would not be economical. For us or anyone else, really.

    We realize this could mean a terrible user experience if a visitor of yours is just trying to upload e.g. an avatar. This is why we recommend setting wait: false in your jQuery integration (if that's what you use of course). wait: false makes sure media processing is handled in an asynchronous way, so 2 minutes queue-time won't block the user experience. As soon as the files are uploaded, the user is on his way. We notify you when the files are ready, you notify your user.

    Of course I'm not sure if this workflow is feasible for your use-case. At any rate I am sorry about the queue time earlier, and can tell you that it is rare, and we are working on making it even rarer, but I can not promise you it won't happen ever again.

    Please let me know what you think and if you need more help/suggestions.

    Kind regards,
    Kevin

  4. Support Staff 4 Posted by Tim Koschützki on 04 Feb, 2014 04:26 PM

    Tim Koschützki's Avatar

    Closing this. If you have more questions, please reply to this ticket which will re-open it.

    Kind regards,
    Tim

    Co-Founder Transloadit
    @tim_kos

  5. Tim Koschützki closed this discussion on 04 Feb, 2014 04:26 PM.

  6. Shanley, David re-opened this discussion on 03 Oct, 2014 10:53 PM

  7. 5 Posted by Shanley, David on 03 Oct, 2014 10:53 PM

    Shanley, David's Avatar

    Hi Guys -

    10 months on and just checking back here. I’m sure you have continued scaling problems (yay! success! oh no, scaling!), but just wondering if there’s anything we can do on your end (e.g. pay more) to improve the QoS.

    The processing times are generally ok (< 30s), but we get spikes often enough of multiple minutes that our dev team and ops teams are getting more concerned.

    We preparing for a product update that will result in more transloadit usage and is customer-facing, so wanted to reconnect on this.

    Thanks!

    Assembly <https://transloadit.com/assemblies#> Created <https://transloadit.com/assemblies#> Files <https://transloadit.com/assemblies#> Exec. time <https://transloadit.com/assemblies#> Status <https://transloadit.com/assemblies#>
    dd9d3 ...<https://transloadit.com/assemblies/view/dd9d32004b4911e49b2171c2d01405c3> 10:08pm 1<https://transloadit.com/assemblies#> 11s Completed
    8e1b7 ...<https://transloadit.com/assemblies/view/8e1b7f204b4911e4aa1411047217a15c> 10:06pm 1<https://transloadit.com/assemblies#> 10s Completed
    5c145 ...<https://transloadit.com/assemblies/view/5c1456504b4911e49dbe150127d0a72b> 10:05pm 1<https://transloadit.com/assemblies#> 11s Completed
    9e5d9 ...<https://transloadit.com/assemblies/view/9e5d98604b4811e49e9f6558fd73b207> 09:59pm 1<https://transloadit.com/assemblies#> 11s Completed
    8f898 ...<https://transloadit.com/assemblies/view/8f8983804b4811e487bdcba1ea579cb8> 09:59pm 1<https://transloadit.com/assemblies#> 13s Completed
    5dfbf ...<https://transloadit.com/assemblies/view/5dfbf7804b4811e49dbe150127d0a72b> 09:58pm 1<https://transloadit.com/assemblies#> 10s Completed
    569f8 ...<https://transloadit.com/assemblies/view/569f81a04b4811e487bdcba1ea579cb8> 09:57pm 1<https://transloadit.com/assemblies#> 9s Completed
    4c093 ...<https://transloadit.com/assemblies/view/4c093d804b4811e49e9f6558fd73b207> 09:57pm 1<https://transloadit.com/assemblies#> 5min Completed
    e96ac ...<https://transloadit.com/assemblies/view/e96acf904b4711e487fabbbee137db5c> 09:54pm 1<https://transloadit.com/assemblies#> 8min Completed
    26deb ...<https://transloadit.com/assemblies/view/26debbd04b4711e4bb61bfbefda5ee25> 09:49pm 1<https://transloadit.com/assemblies#> 9s Completed
    885fc ...<https://transloadit.com/assemblies/view/885fc8504b4611e49dbe150127d0a72b> 09:45pm 1<https://transloadit.com/assemblies#> 10s Completed
    92bcf ...<https://transloadit.com/assemblies/view/92bcf7e04b4211e4869c4736f7312135> 09:16pm 1<https://transloadit.com/assemblies#> 44s Completed
    8d6ea ...<https://transloadit.com/assemblies/view/8d6ea1804b4211e4aa1411047217a15c> 09:16pm 1<https://transloadit.com/assemblies#> 10s Completed
    68d0d ...<https://transloadit.com/assemblies/view/68d0da004b4211e4a08a290ef4d557b4> 09:15pm 1<https://transloadit.com/assemblies#> 9s Completed
    605d4 ...<https://transloadit.com/assemblies/view/605d4ed04b4211e4a48ec5f857a9288d> 09:15pm 1<https://transloadit.com/assemblies#> 10s Completed
    2bab5 ...<https://transloadit.com/assemblies/view/2bab51504b4211e4aa1411047217a15c> 09:13pm 1<https://transloadit.com/assemblies#> 9s Completed
    272d4 ...<https://transloadit.com/assemblies/view/272d43404b4211e4869c4736f7312135> 09:13pm 1<https://transloadit.com/assemblies#> 11s Completed
    18bc8 ...<https://transloadit.com/assemblies/view/18bc84104b4211e49dbe150127d0a72b> 09:13pm 1<https://transloadit.com/assemblies#> 10s Completed
    13f7a ...<https://transloadit.com/assemblies/view/13f7a9004b4211e49a8f118643c87527> 09:13pm 1<https://transloadit.com/assemblies#> 9s Completed
    e0eb1 ...<https://transloadit.com/assemblies/view/e0eb1e204b4111e4aa1411047217a15c> 09:11pm 1<https://transloadit.com/assemblies#> 9s Completed
    cf867 ...<https://transloadit.com/assemblies/view/cf8673504b4111e4938637c629abe2cf> 09:11pm 1<https://transloadit.com/assemblies#> 9s Completed
    ffe20 ...<https://transloadit.com/assemblies/view/ffe20bd04b3d11e4990baf4a3357d9ea> 08:43pm 1<https://transloadit.com/assemblies#> 12s Completed
    95709 ...<https://transloadit.com/assemblies/view/957098704b3d11e480e891a876c20ecb> 08:41pm 1<https://transloadit.com/assemblies#> 11s Completed
    a6c0b ...<https://transloadit.com/assemblies/view/a6c0bbc04b3b11e48ecd4ff81331e813> 08:27pm 0 5s Completed
    82715 ...<https://transloadit.com/assemblies/view/827157d04b3a11e481bd39f9f2273f28> 08:18pm 1<https://transloadit.com/assemblies#> 6min Completed
    7cbd6 ...<https://transloadit.com/assemblies/view/7cbd61d04b3a11e4a27b0f654b3041e4> 08:18pm 1<https://transloadit.com/assemblies#> 13s Completed
    e1619 ...<https://transloadit.com/assemblies/view/e1619cc04b3811e4b6668d63fe828883> 08:07pm 1<https://transloadit.com/assemblies#> 9s Completed
    db022 ...<https://transloadit.com/assemblies/view/db0224804b3811e4aa1411047217a15c> 08:07pm 1<https://transloadit.com/assemblies#> 9s Completed
    e567b ...<https://transloadit.com/assemblies/view/e567b1204b3711e496569fface4d7f66> 08:00pm 1<https://transloadit.com/assemblies#> 10s Completed
    8f08f ...<https://transloadit.com/assemblies/view/8f08f1904b3711e496569fface4d7f66> 07:57pm 1<https://transloadit.com/assemblies#> 14s Completed
    83245 ...<https://transloadit.com/assemblies/view/83245b804b3711e4a48ec5f857a9288d> 07:57pm 1<https://transloadit.com/assemblies#> 9s Completed
    14d8b ...<https://transloadit.com/assemblies/view/14d8bb304b3711e48895e7d12029f097> 07:54pm 1<https://transloadit.com/assemblies#> 11s Completed
    fd8d2 ...<https://transloadit.com/assemblies/view/fd8d23804b3611e4bb93d5acf091cc4b> 07:53pm 1<https://transloadit.com/assemblies#> 14s Completed
    3b6bf ...<https://transloadit.com/assemblies/view/3b6bfc004b3511e494a22d83f8c37e38> 07:41pm 1<https://transloadit.com/assemblies#> 1min Completed
    239bc ...<https://transloadit.com/assemblies/view/239bcb004b3511e49a23c53c25fec312> 07:40pm 1<https://transloadit.com/assemblies#> 10s Completed
    e36e8 ...<https://transloadit.com/assemblies/view/e36e80904b3411e4acccfb8e4575fe19> 07:38pm 1<https://transloadit.com/assemblies#> 9s Completed
    af419 ...<https://transloadit.com/assemblies/view/af4191904b3411e49a23c53c25fec312> 07:37pm 1<https://transloadit.com/assemblies#> 24s Completed
    a51cf ...<https://transloadit.com/assemblies/view/a51cfb004b3411e4acccfb8e4575fe19> 07:37pm 1<https://transloadit.com/assemblies#> 12s Completed
    9cbd6 ...<https://transloadit.com/assemblies/view/9cbd6d004b3411e4a48ec5f857a9288d> 07:36pm 1<https://transloadit.com/assemblies#> 10s Completed
    85afc ...<https://transloadit.com/assemblies/view/85afc8b04b3411e48895e7d12029f097> 07:36pm 0 5s Completed
    4509f ...<https://transloadit.com/assemblies/view/4509f2e04b3411e4bda58bd1453f8371> 07:34pm 1<https://transloadit.com/assemblies#> 10s Completed
    96201 ...<https://transloadit.com/assemblies/view/96201de04b3311e4acccfb8e4575fe19> 07:29pm 0 4s Completed
    b5aab ...<https://transloadit.com/assemblies/view/b5aab9b04b2711e4b7b3612cbe9b32d7> 06:04pm 1<https://transloadit.com/assemblies#> 25s Completed
    9f562 ...<https://transloadit.com/assemblies/view/9f562c304b2711e4b89f2b5673a01e42> 06:03pm 1<https://transloadit.com/assemblies#> 9s Completed
    9246d ...<https://transloadit.com/assemblies/view/9246d1c04b2711e4bda58bd1453f8371> 06:03pm 1<https://transloadit.com/assemblies#> 10s Completed
    7a4c8 ...<https://transloadit.com/assemblies/view/7a4c83804b2711e4a641f997350c0e81> 06:02pm 1<https://transloadit.com/assemblies#> 9s Completed
    66415 ...<https://transloadit.com/assemblies/view/664158804b2111e488f8f3501ad17764> 05:19pm 0 3s Completed
    6d819 ...<https://transloadit.com/assemblies/view/6d819b304b1e11e4a641f997350c0e81> 04:57pm 0 4s Completed
    00d53 ...<https://transloadit.com/assemblies/view/00d53de04b1c11e488f8f3501ad17764> 04:40pm 1<https://transloadit.com/assemblies#> 9s Completed
    d2b7d ...<https://transloadit.com/assemblies/view/d2b7d2604b1b11e4885b4be34be83407> 04:39pm 1<https://transloadit.com/assemblies#> 10s Completed
    Assembly <https://transloadit.com/assemblies#> Created <https://transloadit.com/assemblies#> Files <https://transloadit.com/assemblies#> Exec. time <https://transloadit.com/assemblies#> Status <https://transloadit.com/assemblies#>
    0f099 ...<https://transloadit.com/assemblies/view/0f099a204a8911e481987336414b9800> Oct 02, 23:08pm 0 11s Completed
    bbc07 ...<https://transloadit.com/assemblies/view/bbc07f004a8811e481987336414b9800> Oct 02, 23:06pm 0 10s Completed
    a6766 ...<https://transloadit.com/assemblies/view/a67664004a8511e4a76563181d01f1ad> Oct 02, 22:44pm 1<https://transloadit.com/assemblies#> 10s Completed
    9760d ...<https://transloadit.com/assemblies/view/9760d9504a8511e4881ebb2bb8ddd825> Oct 02, 22:43pm 1<https://transloadit.com/assemblies#> 14s Completed
    801ce ...<https://transloadit.com/assemblies/view/801ce2c04a8511e4a76563181d01f1ad> Oct 02, 22:43pm 1<https://transloadit.com/assemblies#> 13s Completed
    53a3f ...<https://transloadit.com/assemblies/view/53a3ff804a8511e4bf1abb62f4607b11> Oct 02, 22:42pm 0 12s Completed
    de245 ...<https://transloadit.com/assemblies/view/de2458e04a8411e4b9053317ef38130e> Oct 02, 22:38pm 0 4s Completed
    d551b ...<https://transloadit.com/assemblies/view/d551bdc04a8411e4947ac13e7d5acc93> Oct 02, 22:38pm 1<https://transloadit.com/assemblies#> 8s Completed
    d57dd ...<https://transloadit.com/assemblies/view/d57dd6d04a8411e49598e5409ace7b5d> Oct 02, 22:38pm 1<https://transloadit.com/assemblies#> 14s Completed
    c8005 ...<https://transloadit.com/assemblies/view/c80051404a8411e4bb40a9f973cd9991> Oct 02, 22:38pm 0 4s Completed
    c324e ...<https://transloadit.com/assemblies/view/c324e0f04a8411e4881ebb2bb8ddd825> Oct 02, 22:37pm 1<https://transloadit.com/assemblies#> 9s Completed
    b57ff ...<https://transloadit.com/assemblies/view/b57ffd404a8411e4a76563181d01f1ad> Oct 02, 22:37pm 0 11s Completed
    9b7d0 ...<https://transloadit.com/assemblies/view/9b7d0dc04a8411e4a76563181d01f1ad> Oct 02, 22:36pm 0 13s Completed
    4918f ...<https://transloadit.com/assemblies/view/4918fb704a8411e4947ac13e7d5acc93> Oct 02, 22:34pm 0 4s Completed
    37469 ...<https://transloadit.com/assemblies/view/37469ab04a8411e482c1192f76e316ad> Oct 02, 22:34pm 1<https://transloadit.com/assemblies#> 25s Completed
    c0aba ...<https://transloadit.com/assemblies/view/c0abaaf04a8111e4ba8d25c4dfc6b0f3> Oct 02, 22:16pm 1<https://transloadit.com/assemblies#> 35s Completed
    a6b0d ...<https://transloadit.com/assemblies/view/a6b0d1c04a8111e4ba1575c1f1d76539> Oct 02, 22:15pm 1<https://transloadit.com/assemblies#> 38s Completed
    88600 ...<https://transloadit.com/assemblies/view/88600bf04a8111e4b9053317ef38130e> Oct 02, 22:14pm 0 7s Completed
    75409 ...<https://transloadit.com/assemblies/view/754091c04a8111e49fe59bd591a5f757> Oct 02, 22:14pm 1<https://transloadit.com/assemblies#> 9s Completed
    67fc4 ...<https://transloadit.com/assemblies/view/67fc44a04a8111e4bb40a9f973cd9991> Oct 02, 22:13pm 1<https://transloadit.com/assemblies#> 13s Completed
    29967 ...<https://transloadit.com/assemblies/view/299673c04a8111e48a4089491c7150bf> Oct 02, 22:12pm 0 6s Completed
    1ee83 ...<https://transloadit.com/assemblies/view/1ee83ad04a8111e4ba1575c1f1d76539> Oct 02, 22:11pm 1<https://transloadit.com/assemblies#> 35s Completed
    e895a ...<https://transloadit.com/assemblies/view/e895a2204a7f11e4a0a9991a99016255> Oct 02, 22:03pm 0 4s Completed
    bb89a ...<https://transloadit.com/assemblies/view/bb89a6a04a7f11e49fe59bd591a5f757> Oct 02, 22:01pm 1<https://transloadit.com/assemblies#> 14s Completed
    9c915 ...<https://transloadit.com/assemblies/view/9c9156304a7f11e4bf1abb62f4607b11> Oct 02, 22:01pm 1<https://transloadit.com/assemblies#> 10s Completed
    7e875 ...<https://transloadit.com/assemblies/view/7e875d604a7f11e4bb40a9f973cd9991> Oct 02, 22:00pm 0 16s Completed
    7ad57 ...<https://transloadit.com/assemblies/view/7ad578f04a7f11e4a0a9991a99016255> Oct 02, 22:00pm 1<https://transloadit.com/assemblies#> 10s Completed
    41d61 ...<https://transloadit.com/assemblies/view/41d61a504a7f11e4ba8d25c4dfc6b0f3> Oct 02, 21:58pm 1<https://transloadit.com/assemblies#> 17s Completed
    32e79 ...<https://transloadit.com/assemblies/view/32e79fa04a7f11e492240de9a6e910b2> Oct 02, 21:58pm 1<https://transloadit.com/assemblies#> 14s Completed
    1070a ...<https://transloadit.com/assemblies/view/1070afc04a7f11e4bf1abb62f4607b11> Oct 02, 21:57pm 1<https://transloadit.com/assemblies#> 15s Completed
    0ed48 ...<https://transloadit.com/assemblies/view/0ed48bf04a7f11e4bb40a9f973cd9991> Oct 02, 21:57pm 1<https://transloadit.com/assemblies#> 28s Completed
    bf308 ...<https://transloadit.com/assemblies/view/bf3084004a7e11e4b9053317ef38130e> Oct 02, 21:54pm 1<https://transloadit.com/assemblies#> 35s Completed
    bdfee ...<https://transloadit.com/assemblies/view/bdfee1d04a7e11e4b9053317ef38130e> Oct 02, 21:54pm 1<https://transloadit.com/assemblies#> 9s Completed
    aaccf ...<https://transloadit.com/assemblies/view/aaccf1104a7e11e492240de9a6e910b2> Oct 02, 21:54pm 1<https://transloadit.com/assemblies#> 26s Completed
    9d34d ...<https://transloadit.com/assemblies/view/9d34dea04a7e11e4b9053317ef38130e> Oct 02, 21:53pm 1<https://transloadit.com/assemblies#> 11s Completed
    64353 ...<https://transloadit.com/assemblies/view/643531e04a7e11e4bf1abb62f4607b11> Oct 02, 21:52pm 1<https://transloadit.com/assemblies#> 30s Completed
    280b9 ...<https://transloadit.com/assemblies/view/280b95604a7e11e492240de9a6e910b2> Oct 02, 21:50pm 0 34s Completed
    a051c ...<https://transloadit.com/assemblies/view/a051cb804a7d11e4a3d7f3c798583842> Oct 02, 21:46pm 0 4s Completed
    7024e ...<https://transloadit.com/assemblies/view/7024e0f04a7d11e4a4cc7b39d606b1eb> Oct 02, 21:45pm 1<https://transloadit.com/assemblies#> 14s Completed
    65671 ...<https://transloadit.com/assemblies/view/656717a04a7d11e4a3d7f3c798583842> Oct 02, 21:45pm 0 5s Completed
    21fc5 ...<https://transloadit.com/assemblies/view/21fc55704a7d11e49351ad770bf29ad2> Oct 02, 21:43pm 1<https://transloadit.com/assemblies#> 9s Completed
    0b81a ...<https://transloadit.com/assemblies/view/0b81a2504a7d11e4bf1abb62f4607b11> Oct 02, 21:42pm 1<https://transloadit.com/assemblies#> 9s Completed
    f727d ...<https://transloadit.com/assemblies/view/f727d3604a7c11e4a4cc7b39d606b1eb> Oct 02, 21:42pm 1<https://transloadit.com/assemblies#> 3min Completed
    e7a4b ...<https://transloadit.com/assemblies/view/e7a4b9d04a7c11e4a3d7f3c798583842> Oct 02, 21:41pm 0 3s Completed
    be962 ...<https://transloadit.com/assemblies/view/be962ab04a7c11e4a4cc7b39d606b1eb> Oct 02, 21:40pm 0 6s Completed
    8bbce ...<https://transloadit.com/assemblies/view/8bbce4d04a7c11e4bf1abb62f4607b11> Oct 02, 21:39pm 1<https://transloadit.com/assemblies#> 12s Completed
    52a7b ...<https://transloadit.com/assemblies/view/52a7b4404a7c11e48b6f5f30c62378f2> Oct 02, 21:37pm 0 8s Completed
    4cb02 ...<https://transloadit.com/assemblies/view/4cb025904a7c11e49351ad770bf29ad2> Oct 02, 21:37pm 1<https://transloadit.com/assemblies#> 9min Completed
    15666 ...<https://transloadit.com/assemblies/view/156666304a7c11e48b6f5f30c62378f2> Oct 02, 21:35pm 0 6s Completed
    cb6e8 ...<https://transloadit.com/assemblies/view/cb6e8c104a7b11e4b8a33385f826f833> Oct 02, 21:33pm 0 6s Completed

    - - - -

    Dave Shanley
    VP Technology, CrowdCompass by Cvent | www.crowdcompass.com<http://www.crowdcompass.com/>

    P: 571.830.2003 | M: 503.896.7998

    @<https://twitter.com/crowdcompass>crowdcompass<https://twitter.com/crowdcompass> | LinkedIn<http://www.linkedin.com/in/dshanley>

  8. Support Staff 6 Posted by Tim Koschützki on 07 Oct, 2014 06:13 AM

    Tim Koschützki's Avatar

    Hey Dave,

    first off a big sorry for the delay in getting back to you. We usually reply within 24 hours, but we could not deliver on this this time, since the ticket slipped through the cracks. I am very sorry about this. : /

    I have looked into the issue and analyzed the assemblies that took several minutes, which are 827157d04b3a11e481bd39f9f2273f28 (6min) and 4cb025904a7c11e49351ad770bf29ad2 (9min).

    The problem was that the saving of job results on Amazon S3 took a long time. This could be due to Amazon's eventual consistency policy, which means that the files are available on some servers, but on all servers only after a certain time. We need to wait until the file is available everywhere since we use S3 for inter-machine communication to download files to process them further on a different machine.

    We are looking into solutions for this. Unfortunately there is nothing you can do on your end. : /

    Kind regards,
    Tim

    Co-Founder Transloadit
    @tim_kos

  9. Support Staff 7 Posted by Tim Koschützki on 28 Apr, 2015 01:17 PM

    Tim Koschützki's Avatar

    This discussion has been inactive for 30 days and has been marked as resolved automatically.
    Feel free to reply to this ticket to re-open it and we will continue the investigation.

    Kind regards,
    Tim

    Co-Founder Transloadit

  10. Tim Koschützki closed this discussion on 28 Apr, 2015 01:17 PM.

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