Queue suddenly went from seconds to MINUTES to process

jesse sanford's Avatar

jesse sanford

16 Oct, 2013 06:45 PM

What's going on? Status says everything is normal. Today is our press launch day and we could see increased traffic at any moment.

  1. Support Staff 1 Posted by Tim Koschützki on 25 Sep, 2015 10:26 AM

    Tim Koschützki's Avatar

    Hey Jesse,

    We're writing you to let you know that at least one message of yours in this thread has been flagged as spam by our support software.

    We failed to adequately monitor this, which is why you have not gotten the support that you deserve.

    We, the founders of Transloadit are very sorry for this and besides this apology, would like to offer you assistance with this thread if it is still required.

    More information can be found on our blog: https://transloadit.com/blog/2015/09/support-fail/

    We realize we're extremely late with this offer, but please let us know if we can still help you with this ticket.

    Kind regards,

    Tim & Kevin
    Transloadit's Founders

  2. 2 Posted by postmaster on 25 Sep, 2015 10:26 AM

    postmaster's Avatar

    Your message to [email blocked] couldn't be delivered.

    jesse wasn't found at momentage.com

    tender+d65bb658b92be. . . Office 365 jesse
    Action Required Recipient

    Unknown TO address

    How to Fix It
    The address may be misspelled or may not exist. Try the following:

      * Retype the email address then resend the message.
      * Clear the recipient nickname cache in Outlook or Outlook Web App by following the steps in this article: NDR Response Code 5.1.10 in Exchange Online and Office 365<http://go.microsoft.com/fwlink/?LinkId=389363>.
      * Contact the recipient (by phone or instant messaging, for example) to check that the address is correct.
      * The recipient may have set up mail forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.

    If the problem continues, forward this message to your email admin.

    Was this helpful? Send feedback<http://go.microsoft.com/fwlink/?LinkId=525921>.

    More Info for Email Admins
    This error occurs because the sender sent a message to someone whose mailbox is hosted by Office 365 but the email address is incorrect or doesn't exist. The error is reported by the recipient's email system, but most often it must be fixed by the person who sent it.

    A common example of when this can happen is when the recipient changes their email address but the sender picks the person from their recipient nickname list in Outlook or Outlook Web App. The nickname cache doesn't yet know about the new e-mail address -- it has stored the out-of-date email address information -- so when the message is sent the wrong address is used, even though the sender chose the right recipient.

    Another example is if the recipient is an Office 365 user but a license is not assigned to the user. In the Office 365 Admin Center check that the user has a valid license assigned to it.

    Sometimes it needs to be fixed by the recipient or the recipient's email admin, for example, when the recipient has created a mail forwarding rule to an incorrect address, or if there's a problem with their email address directory. If the sender is using the correct recipient address, and it's still not working, send a test message from another user mailbox to see if it's an issue unique to this sender. If you reproduce the problem sending from another user account, ask the recipient or the recipient's email admin to confirm that the recipient address exists, is correct, and is working. Suggest they check for misbehaving forwarding rules or possible email address directory issues (such as directory synchronization issues).

    For more information, see NDR Response Code 5.1.10 in Exchange Online and Office 365<http://go.microsoft.com/fwlink/?LinkId=532972>.

    Original Message Details
    Created Date: 9/25/2015 10:26:07 AM
    Sender Address: [email blocked]
    Recipient Address: [email blocked]
    Subject: Re: Queue suddenly went from seconds to MINUTES to process [Problems (deprecated) #10391]

    Error Details
    Reported error: RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup
    DSN generated by: SN2PR07MB029.namprd07.prod.outlook.com

    Message Hops
    1 9/25/2015
    10:26:08 AM [] postcard.entp.com esmtpa (Exim 4.82) (envelope-from <[email blocked]>) 1 sec
    2 9/25/2015
    10:26:10 AM postcard.entp.com BY2FFO11FD056.mail.protection.outlook.com Microsoft SMTP Server (TLS) 2 sec
    3 9/25/2015
    10:26:11 AM BY2FFO11FD056.protection.gbl BN1PR07CA0059.outlook.office365.com Microsoft SMTP Server (TLS) 1 sec
    4 9/25/2015
    10:26:12 AM BN1PR07CA0059.namprd07.prod.outlook.com SN2PR07MB029.namprd07.prod.outlook.com Microsoft SMTP Server (TLS) 1 sec

    Original Message Headers

    Received: from BN1PR07CA0059.namprd07.prod.outlook.com ( by
     SN2PR07MB029.namprd07.prod.outlook.com ( with Microsoft SMTP
     Server (TLS) id; Fri, 25 Sep 2015 10:26:12 +0000
    Received: from BY2FFO11FD056.protection.gbl (2a01:111:f400:7c0c::160) by
     BN1PR07CA0059.outlook.office365.com (2a01:111:e400:45::34) with Microsoft
     SMTP Server (TLS) id via Frontend Transport; Fri, 25 Sep 2015
     10:26:11 +0000
    Authentication-Results: spf=pass (sender IP is
     smtp.mailfrom=tenderapp.com; momentage.com; dkim=pass (signature was
     verified) header.d=tenderapp.com;momentage.com; dmarc=bestguesspass
     action=none header.from=tenderapp.com;
    Received-SPF: Pass (protection.outlook.com: domain of tenderapp.com designates as permitted sender) receiver=protection.outlook.com;
     client-ip=; helo=postcard.entp.com;
    Received: from postcard.entp.com ( by
     BY2FFO11FD056.mail.protection.outlook.com ( with Microsoft SMTP
     Server (TLS) id via Frontend Transport; Fri, 25 Sep 2015 10:26:10
    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=tenderapp.com; s=sentry;
            h=List-Help:List-Subscribe:List-Id:List-Unsubscribe:List-Post:Content-Type:Mime-Version:Subject:References:In-Reply-To:Message-Id:To:From:Date; bh=da0wYhjOwRq8fVtLHZ6Il2D6ylJzXltXMe4UWoJoNKs=;
    Received: from [] (helo=tenderapp.com)
            by postcard.entp.com with esmtpa (Exim 4.82)
            (envelope-from <[email blocked]>)
            id 1ZfQCe-0001zR-7q
            for [email blocked]; Fri, 25 Sep 2015 10:26:08 +0000
    Date: Fri, 25 Sep 2015 10:26:07 +0000
    From: =?utf-8?Q?Tim_Kosch=C3=BCtzki?=
            <[email blocked]>
    To: <[email blocked]>
    Message-ID: <[email blocked]>
    In-Reply-To: <[email blocked]>
    References: <[email blocked]>
    Subject: Re: Queue suddenly went from seconds to MINUTES to process [Problems (deprecated) #10391]
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
    List-Post: <[email blocked]>, <http://support.transloadit.com/discussions/problems/10391-queue-suddenly-went-from-seconds-to-minutes-to-process>
    List-Unsubscribe: <http://support.transloadit.com/discussions/problems/10391-queue-suddenly-went-from-seconds-to-minutes-to-process>
    X-Tender: notification
    List-Id: Transloadit <support.transloadit.com>
    X-Pm-Keepid: true
    List-Subscribe: <http://support.transloadit.com/discussions/problems/10391-queue-suddenly-went-from-seconds-to-minutes-to-process>
    List-Help: <http://support.transloadit.com>
    X-Tender-Site: 10850
    Return-Path: [email blocked]
    X-EOPAttributedMessage: 0
    X-Microsoft-Exchange-Diagnostics: 1;BY2FFO11FD056;1:VSnej0CMhtaaO9UL12k+s36NtQb4nbXQy/S/RxedPGiDvUi+3IEu4gYFsncn6a2jf5SG6PKBRSNC3vMWnH/9Z5hvoUHdTGzJT/tWgiVZPrMfxqbQbaMBRNDnfBPIVmMx9Xeb/LPJGg6Q50xlFci859Rho/uoQWAfor4oJvSTihHiqnIkys34lg1sUY7PajoN0Uyhzd7mGWxSJBxY2VSGiOpuupx8WmYVoMUuaXHY67MyCo5MYcrfWRLEp149MXkcR/mZiaT6qQnw4YFfvWcIpdyoymPUkfwRT6rYHfcT1FukW6ZeLq1pcwu6iycswfFr7RWjBWcvs6K9ejfYW2YNOeaDuA7anffCb2cm4B4qN2k=
    X-Forefront-Antispam-Report: CIP:;CTRY:;IPV:NLI;EFV:NLI;
    X-DkimResult-Test: Passed

  3. Kevin van Zonneveld closed this discussion on 25 Sep, 2015 02:32 PM.

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